Privacy Policy

1. Introduction

This Privacy Policy explains how Metro Steamway, Inc. ("we," "us," or "our") collects, uses, and protects information when you use the website at metrosteamway.com and our related services (the "Site"). By using the Site, you agree to this Policy.

2. Information we collect

Information you provide. When you contact us or submit a form, we may collect your name, phone number, email address, mailing or service address, and any message or details you choose to share.

Information collected automatically. When you visit the Site, we may automatically collect your IP address, browser and device type, pages viewed, and similar usage data through cookies and analytics tools.

3. How we use your information

• Respond to your inquiries and provide the services you request
• Schedule, confirm, and follow up on appointments and requests
• Send messages you have requested or consented to receive
• Operate, maintain, and improve the Site
• Comply with legal obligations and prevent fraud or misuse

4. Text messaging (SMS)

If you opt in, we use your mobile number to send messages such as confirmations, reminders, quotes, and replies to messages you send us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties.

5. Cookies and analytics

We use cookies and third-party analytics services (such as Google Analytics) to understand how visitors use the Site. You can control or disable cookies through your browser settings; some features may not work as intended if you do.

6. How we share information

We do not sell your personal information. We may share it with trusted service providers who help us operate the Site and our business — such as hosting, form processing, messaging, and analytics providers — and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our legal rights.

7. Data retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law, after which we delete or de-identify it.

8. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of communications at any time (reply STOP to texts, use the unsubscribe option in emails, or contact us). Depending on where you live, you may have additional rights under applicable privacy laws.

10. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

11. Third-party links

The Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to this policy

We may update this Policy from time to time. Changes are effective when posted, and the "Last updated" date above reflects the most recent revision.

13. Contact us

Questions about this Policy? Contact Metro Steamway, Inc. at metrosteamway@gmail.com or 704-343-0808.